Door Info

When changing the pin code for the door you must change the email template on Little Hotelier (front desk and booking engine) and individual channel sites (airbnb, booking.com)

Master Pin Code

1954

If a guest is experiencing issues opening door, advise them to place three fingers on pad, enter pin and then tick.

Lock Box (located at the end of the building near the gate to the bins)

Pin: 4122

Pin Codes for Door - Previously used & current

Current 0362 Cleaner 1242

Previously used:

4122

Lift Info

Lift Company phone number 1800 440 714, lift manual

Coffee Cards

keep track of coffee card used here https://docs.google.com/spreadsheets/d/1O-YZrl_DB5IKMPUkdsCtMP1adShNLm953lnufl6JcA4/edit#gid=0

Ordering coffee cards - Vistaprint

purchase coffees from Pastry Lab at $2 each using link

https://checkout.square.site/buy/UJ3EZASIRL4SO4VNRCWYLEK6

13/09/2021 $60 (30 coffees purchased)

Key to locked cupboards for guest gifts etc can be found in lock box under sink, code is 3907

Garage Door manual

https://www.manualslib.com/products/Napoleon-Sdo800-3798801.html

Visit/stay checklist

if you’re visiting or staying at the unit please can you make the following checks:

Check lift goes to all levels without issue

check 2 of everything per person e.g 2 plates per person

Little Hotelier

https://www.littlehotelier.com/login/ shelleyr@sess.com.au #theTerrace123

Front Desk connects and sends Inventory (rate, restrictions and availability) over to Channel Manager, and from there, it will relay the information to those connected channels.

Once the reservation is confirmed, Channel Manager will receive the booking and will send the information back to Front Desk in the Calendar tab. This will help to reduce the risk of overbooking.

WHERE TO UPDATE AND WHAT TO UPDATE?

FRONT DESK:

- Update rate, restrictions (INVENTORY), and availability (CALENDAR)

- Check-in, check-out (CALENDAR), invoices (CALENDAR) and reports (REPORTS)

CHANNEL MANAGER: to connect your Channels/Otas such as Booking.com, Airbnb, Expedia.... and your Direct Booking Engine.

- Connect new channel and mapping

BOOKING ENGINE: your direct booking engine

- Create new rate, promotion

PAY:

- Process payment

PLEASE SEE THE BELOW HELP WEBSITES:

For Little Hotelier: https://help.littlehotelier.com/s/?language=en_US

For Channel Manager: https://help.siteminder.com/s/?language=en_US

- LITTLE HOTELIER: Little Hotelier - Training on the Essentials of the Front Desk

• Little Hotelier Front Desk - Set up property details, features and images

• Little Hotelier Front Desk - Create and manage room types

• Little Hotelier Front Desk - Create and manage tax settings

• Little Hotelier Front Desk - Set up the timezone and currency

• Little Hotelier Front Desk - Set up credit card, payment gateway and automatic deposits

• Little Hotelier Front Desk - Manage inventory

• Little Hotelier Front Desk - Create a reservation

• Little Hotelier Front Desk - Create and manage room closures

• Little Hotelier Front Desk - Set up the timezone and currency

• Little Hotelier Front Desk - Set up languages

• Edit a reservation

• Little Hotelier Front Desk - Customise guest invoices

• Little Hotelier Front Desk - Customise the emails sent to guests

• Little Hotelier Front Desk - Create and manage an extra sale item

• Little Hotelier Front Desk - Export information regarding your reservations

• Little Hotelier Front Desk - Manage a guest profile

- CHANNEL MANAGER: Channel Manager - Training on the essentials of the Channel Manager

• Channel Manager - Set up a rate multiplier for a channel

• Channel Manager - Map your room rates

• Channel Manager - Check your PMS reservation delivery status

• Channel Manager - Connect or update a channel-

• Channel Manager - Set up derived pricing and add rate overrides

• Channel Manager - Run and export reports

• General - Create and manage users

- BOOKING ENGINE:

• Booking Engine - Training on the essentials of the Booking Engine

• Booking Engine - Add property details, features and images

• Terms & condition

• Credit Cards & Payment Gateways

• Taxes

• Booking Engine - Set up your languages and add translations

• Booking Engine - Set up and manage room types

• Booking Engine - Set up and manage room rates

• Set up cancellation policies and penalties in the booking engine

• Booking Engine - Integrate the booking engine with your website using links and widgets

• Booking Engine - Modify, cancel and manage reservations

• Booking Engine - Customise how the booking engine displays to guests

• Booking Engine - Set up and manage guest emails

• Booking Engine - Set up and manage a package deal

• Booking Engine - Create and manage extras

• Booking Engine - Set up and manage promotion codes

• Booking Engine - Demand Plus - Frequently Asked Questions

• Booking Engine - Run and export reports

- How to contact support:
Chat: click on the icon on the bottom right-hand side of your extranet
Email: support@siteminder.com.au (please allow 2-3 business days).
Phone with 24 hours support: +61 2 9221 4444 or 1300-736-198